DOWNLOAD OUR APP.

Nivindel’s remote support application allows our staff to troubleshoot computers, servers, tablets, smart phones, routers and most other network connected devices over your existing internet connection.

Our app is a quick load version of RealVNC’s Instant Support software and will function through existing firewalls and/or your dynamic IP address configuration.

RealVNC Instant Support is guaranteed to be spyware, adware, and virus free. It doesn’t create or alter any existing registry entries, and can be easily removed at any time.

For servers running Unix, we provide remote system administration support via SSH.

Yes! Connections are secured by end-to-end 128-bit or 256-bit AES encryption, 2048-bit RSA keys and two-factor authentication. RealVNC Instant Support is certified PCI DDS, GDPR and HIPAA compliant. More information regarding RealVNC Instant Support’s security features can be found at RealVNC’s Security and Compliance information center.
RealVNC provides detailed instructions in their Knowledge Base on how to grant permissions to the RealVNC Instant Support on Apple Mac computers.

SUPPORT TICKET SYSTEM.

Open a new support ticket or view existing tickets.

Nivindel’s help desk ticketing system is used to track all customer interactions associated with a single support issue or ongoing project.

VISIT SUPPORT TICKET SYSTEM

IT SUPPORT FOR BUSINESS.

Outsourcing your IT support allows your business to take advantage of our expansive knowledge base. Often, in-house staff lack the knowledge and depth of experience to handle the large range of technical issues facing businesses today.

LET’S GET

OUR GEEK ON!